For the provision of electronic communications services to our customers. Last updated: November 2026.
In this Agreement, unless the context dictates otherwise, the following expressions shall bear the meanings set out below:
The Agreement commences on the date the Client’s service is activated, as recorded by Microweb — i.e. from the date of line activation after the Client’s CPE has been installed and the service is available for the Client’s use.
This is a legally binding Agreement outlining the Client’s responsibilities and commitments in using Microweb’s services.
Should the Client fail to comply with any term of this Agreement, the Client agrees to reimburse Microweb, on demand, for the reasonable direct costs Microweb incurs as a result, such as the cost of repairing or replacing Microweb’s equipment. Microweb will provide an itemised invoice for these costs.
The Client may not assign, transfer, or resell this Agreement without Microweb’s written consent. Microweb may assign or transfer this Agreement in the event of a sale, merger, or restructuring of its business.
The Client must pay the reasonable cost of repairing or replacing any CPE that is damaged, lost, stolen, tampered with, modified without authorisation, or sold while at the Client’s premises, unless the damage results from normal wear and tear, a fault in the equipment, or work done by Microweb. This applies only to CPE owned by Microweb, not to Client Equipment.
The CPE remains the property of Microweb at all times, and the Client may not sell, lend, move or encumber it. Microweb may replace or remove the CPE when needed to maintain the service, and will collect it when the Agreement ends.
All equipment that Microweb supplies and installs at the Client’s premises is CPE. The Client does not pay for it, and Microweb does not sell it to the Client.
If the Client moves to new premises, the Client must contact Microweb before the move. Microweb will relocate the service where the new address has coverage, subject to a relocation fee of R150. If the new address has no coverage, the Client’s notice of the move is treated as notice of termination under clause 6, and the Client must allow Microweb to collect the CPE before moving out.
Microweb may terminate this Agreement in the circumstances set out in this Agreement. After the initial 12-month term, Microweb may also terminate it for any other reason by giving the Client one full calendar month’s written notice.
Microweb provides services on a best-effort basis and does not guarantee specific speeds, latency, or uptime. Factors such as network congestion, weather, and third-party service provider failures may affect performance. No refunds, credits, or compensation are provided for speed fluctuations, short outages, service degradation, or planned maintenance. However, if the service is completely unavailable for more than 72 consecutive hours because of a fault on Microweb’s network that is within Microweb’s control, Microweb will credit the Client’s account pro rata for the full time the service was unavailable, calculated as the monthly subscription fee divided by 720 for each hour of downtime, provided the Client reported the fault.
Microweb will give Clients at least 7 days’ notice of planned maintenance that will interrupt the service, by Email and other applicable handles, and will let Clients know as soon as possible about any major unplanned outage.
The Client agrees to indemnify, defend, and hold harmless Microweb, its employees, directors, and affiliates from any claims, damages, liabilities, legal expenses, or financial losses arising from, but not limited to:
If a third party brings a claim against Microweb because of the Client’s unlawful use of the service or breach of this Agreement, the Client agrees to cover the reasonable legal costs Microweb incurs in defending that claim.
Microweb provides an unlimited data service. To maintain network quality for all users, Microweb may apply network management techniques — including deprioritising, rate limiting, or traffic optimisation — for users whose usage negatively affects other customers’ experience. These measures apply only during periods of network congestion and do not impose a hard data cap. Microweb does not block or throttle specific services unless required by law or for network security/optimisation. Microweb’s services are designed for personal, residential and business use.
Customers may not:
If a customer’s usage violates this policy or affects network performance for others, Microweb may contact the customer to discuss changes, apply temporary network management techniques, or, in extreme cases, suspend or terminate the service in line with these Terms and Conditions.
Microweb does not monitor the content of Client Data, and does not intercept communications flowing through its service except where permitted by the Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002 (RICA), or another applicable law. Microweb may take any lawful measures necessary to protect the security and reliability of its network, including monitoring traffic volumes and network performance.
The Client is solely responsible for safeguarding their own data on personal computing devices (computers, laptops, tablets, smartphones) while using Microweb’s service. Microweb is not liable for security breaches occurring on the Client’s own devices. Microweb takes appropriate, reasonable technical and organisational measures to secure its network and the personal information it holds, as required by the Protection of Personal Information Act, 4 of 2013 (POPIA), and will notify affected Clients of any security compromise involving their personal information, as POPIA requires.
The Client may not use the service for any illegal, unlawful, or dangerous activity.
Should a Client be found engaging in such activity, Microweb may immediately suspend or terminate the Client’s service and/or Agreement without reimbursement, treating this as a material breach of contract.
Microweb may take down, or disable access to, any content hosted on its systems that it considers illegal, or where it receives a valid take-down notice.
Microweb collects, processes, and stores personal information as required to provide the service.
The use of Client data is subject to Microweb’s Privacy Policy, available at microweb.africa/privacy-policy. By using the service, the Client agrees to the terms of the Privacy Policy, including how personal data is collected, stored, and shared.
Microweb has a zero-tolerance policy towards Child Sexual Abuse Material. The Client may not use the service, or allow any other person to use the service, to create, access, view, download, store, host, publish, distribute, transmit, advertise or in any other way make available Child Sexual Abuse Material.
The Client may also not use the service to host or distribute any other content that is prohibited under the Films and Publications Act, 65 of 1996, including propaganda for war, incitement of imminent violence, advocacy of hatred based on an identifiable group characteristic that constitutes incitement to cause harm, and private sexual photographs or films distributed without the consent of the person shown in them.
The Client is responsible for all use of the service at the Client’s premises and through the Client’s account, including use by family members, employees, guests and anyone else the Client allows to use the service.
If Microweb becomes aware that its service is being used for any purpose prohibited by this clause, Microweb will:
Microweb cooperates with law enforcement authorities in combating Child Sexual Abuse Material, and has processes in place to respond to lawful requests from SAPS and other authorities, including requests to furnish the particulars of users who have gained or attempted to gain access to an Internet address containing Child Sexual Abuse Material. Any personal information shared for this purpose is shared only as required by law and in line with Microweb’s Privacy Policy.
Anyone who comes across Child Sexual Abuse Material or other prohibited content on or through Microweb’s service is encouraged to report it to Microweb at hello@microweb.africa. Reports can also be made directly to SAPS or to the Film and Publication Board (www.fpb.org.za).
Apart from blocking known malicious websites to protect its network and Clients, Microweb does not filter or block internet content unless the Client asks it to. Parents and guardians remain responsible for supervising the internet use of children in their care. On request, Microweb can switch the Client’s connection to a family-safe filtering service. Microweb also provides information about the parental controls on phones, tablets, computers and games consoles, and other tools that help parents and guardians control and monitor children’s access to internet content. This information is available on Microweb’s website (www.microweb.africa) and on request.
The service provided by Microweb, and the associated subscription fee, form an integral part of this Agreement.
The subscription fee is payable in advance, monthly, due on the first day of each month.
Once initiated, the Client may only terminate this Agreement by providing one full calendar month’s written notice, effective after the end of the last full paid month. If the Client terminates the service before completing 12 full consecutive months of paid service from the date the service is activated, the client will be liable to pay the remaining months within the term. After the initial 12-month term, the Agreement continues until either Party terminates it, and no early termination fee applies.
If the Client fails to pay by the due date shown on their invoice/statement, Microweb may suspend all services until outstanding payments are received in full. The Client remains liable for the full monthly service fee for the duration of any suspension, for as long as the Agreement remains in place. Notice of suspension will be given to the Client, and services will be reinstated within a reasonable time after payment is received in full. Microweb bears no responsibility for any loss, damage, or inconvenience the Client suffers as a result of suspension.
Failure to pay the subscription fee by the due date constitutes a material breach of the Agreement. Microweb will notify the Client of the breach in writing (by email, SMS or WhatsApp) when the service is suspended and, if the outstanding amount is not paid in full within 20 business days of that notice, Microweb may terminate the Agreement and collect the CPE.
If the Client fails to remedy unpaid dues, the Agreement will terminate, the Client remains liable for any outstanding fees, and must allow Microweb to retrieve the CPE and any other installed equipment from the Client’s premises.
The Client may at any time agree in writing (including by WhatsApp) to Microweb collecting the CPE before that 20-business-day period has passed. The Agreement then ends on the date the CPE is collected, and the Client remains liable for all outstanding fees and, where applicable, the early termination fee.
A full calendar month’s written notice is required to downgrade or upgrade a service package. Downgrade requests are subject to a non-refundable administration fee of R150, and take effect only once the notice period has elapsed and the fee has been paid in full. Upgrade requests take effect once the notice period has elapsed.
Some service packages fall into different classes or tiers requiring specific CPE and/or installation methods. Changing between classes may require installing, removing, or replacing CPE, and may involve additional setup/connection fees, subject to coverage and hardware availability. Microweb may approve or decline any class-change request based on feasibility, availability, and operational considerations.
Installation of the CPE is carried out on a date and time agreed with the Client.
The CPE remains the property of Microweb at all times. Microweb may replace or remove it when needed to maintain the service (see clause 2), and will collect it when the Agreement ends.
Early termination (see clause 6) requires payment of an early termination fee which will be the total cost of the remaining months within the term .
Before termination can proceed, the Client must fully settle any outstanding amount on their account, including any applicable early termination fee if terminating before 12 full paid months have elapsed.
Should the Client hinder or refuse to allow Microweb to collect the CPE and other installed equipment on termination, the Client becomes liable to immediately pay Microweb the replacement value of that equipment, as determined by Microweb’s current replacement cost.
Any refund due to the Client on termination will only be processed once all Microweb equipment, including the CPE, has been retrieved.
If the Client owes an outstanding balance at termination, any refundable amount will first be used to offset that balance; if the balance exceeds the refund, the Client remains liable for the difference, which must be settled in full.
Additional breaches of this Agreement by the Client include:
If the Client breaches this Agreement, Microweb will notify the Client of the breach in writing and give the Client 20 business days to remedy it. If the Client does not remedy the breach within that period, Microweb may terminate this Agreement. This notice period does not apply to illegal activity (clause 4) or to a breach of clause 5 (Prohibited Content, Child Protection & Law Enforcement), where Microweb may suspend or terminate the service immediately.
No waiver of any term of this Agreement is binding unless it is in writing and signed by Microweb.
Any such waiver applies only to that specific instance and purpose.
A failure or delay by either Party in exercising any right, power, or privilege does not constitute a waiver of it, and a single or partial exercise of any right does not prevent its later or full exercise, or the exercise of any other right.
This document constitutes an offer from Microweb to the Client. By signing it, the Client accepts and ratifies this Agreement, creating a legally binding agreement between Microweb and the Client.
This Agreement is governed by the laws of the Republic of South Africa. Any disputes will be resolved in the South African courts, whose jurisdiction the Client consents to, waiving any objection to venue.
Microweb may amend these Terms and Conditions from time to time. Changes affecting pricing, cancellation policies, or other material terms take effect with 30 days’ notice to the Client. Continued use of the service after the notice period constitutes acceptance of the updated Terms and Conditions.
Microweb may modify service plans, pricing, and network management policies as needed for business operations, regulatory compliance, or network efficiency, with 30 days’ notice to the Client. Continued use of the service after the notice period constitutes acceptance of the modified terms.
In the event of a dispute arising from this Agreement, the Parties will first attempt to resolve it through good-faith discussion and negotiation.
If the dispute remains unresolved after 30 days, either Party may refer it to an independent mediator or arbitrator agreed by both Parties.
Should legal proceedings be required, the Client agrees that all disputes will be handled in the courts of the Republic of South Africa under South African law.
The Client remains liable for all amounts due under this Agreement during the dispute resolution process.